Help Center

How Can We Help?

Find answers, browse guides, or reach out to our support team.

Browse by Category

Getting Started

• How to create an account
• Connecting your TikTok Shop
• Creating your first competition
• Understanding the dashboard

Competitions

• Setting up prize structures
• Understanding metrics (GMV, views, etc.)
• Managing participants
• Tracking leaderboards

Billing & Payments

• Understanding pricing plans
• Escrow and prize funding
• Processing fees explained
• Managing your subscription

For Creators

• Joining competitions
• Tracking your performance
• Claiming prizes
• Following brands

Account & Security

• Changing your password
• Managing team members
• Data privacy and GDPR
• Disconnecting accounts

TikTok Shop Integration

• Connecting your shop
• Troubleshooting connection issues
• Data sync frequency
• Managing multiple shops

Still Need Help?

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